FAQs

Q: Is ARCH GeBIZ Trading Partner registered?

A: Yes - Arch Heritage Collection Pte Ltd (UEN 200719563K) is registered with GeBIZ

Q: What is an ARCH 2D art piece?

A: ARCH’s 2D (2-Dimensional) artwork allows you to transform an image or photograph of your building or subject into a veneer art piece. The art piece will be your building or subject assembled in different layers of veneer with the highest amount of detailing.

Q: What is an ARCH 3D miniature?

A: ARCH’s 3D (3-Dimensional) miniature is a model-like structure that is put together in different layers of veneer, resembling an actual building or subject. The 3D miniature can be viewed from all angles. It comes with a base and is protected with a see-through casing.

Q: What type of material is been use in making of ARCH?

A: Durian wood is used for the frames of ARCH merchandise. Good quality glass- this is determined by its high clarity. High quality board imported from UK. The art pieces are all hand assembled and we use only natural wood veneer – hence no 2 pieces are the same. More than 100 species of wood from America, Australia, Europe and Malaysia are used.

Q: With the large amount of wood veneer used, is it harmful to the environment?

A: All materials used in the making of ARCH’s gifts, souvenirs and collectibles are in no way a product of any illegal logging, but harvested from sustainable tree orchards/forests.

Q: What goes into a customized order?

A: A customized order is an item order that is specially designed and created for your own or your company needs. It can be personalized with your own logo and text message with the aim of projecting your corporate values and identity as well as commemorate a special occasion.

Q: What are ARCH gifts and collectibles suitable for?

A: ARCH gifts and collectibles are unique gifts that are suitable for any event, function or occasion you or your company might organize. Be it door gifts, gifts for speakers, awards for deserving staff, or momentous for overseas delegates and more, we have a wide range of existing products to suit your occasion.

Q: Can I customize my own design, building or house into an ARCH art piece?

A: Yes, ARCH can create a 2D art piece of your house, building, shop-house, or any subject based on your requirements. The design is not only limited to buildings but also other various subjects for example a product, a scenery, a motif, flowers, certificates, plaques and just about anything that your company may require to create a lasting memory. You can also customize the designs to suit your company’s theme or event. Feel free to drop us an email at ourarch@singnet.com.sg or simply, fill up our enquiry form HERE (link to enquiry form).

Q: Are there any other fees involved for customized orders?

A: If the quantity ordered is lower than our minimum set, we will charge a minimal fee known as Development Costs (DC) as part of the whole design process to study and research the landmark, creating the drawing file, arrangement of layers, careful selection of veneers to use in the art piece until the prototype is created. Any order quantity that fulfills the minimum numbers will not be charged the DC.

Q: Will I be required to pay the DC should I repeat my order again?

A: No, the DC is a ONE-TIME payment and will be waived the next time you re-order the same art work in the same size. However, if you re-order the same design but in a different product range or bigger/smaller sized art piece, a DC is required as the previous drawing file needs to be modified and added with more or less detailing. Again, any order quantity that fulfills the minimum numbers will not be charged the DC.

Q: What is the production lead time for a customized order?

A: Production lead time for a customized order is 4 weeks upon the confirmation of order and design.

Q: Do the prices of your products include GST?

A: Prices include the prevailing GST, and are subject to change without prior notice.

Q: Do you have online store?

A: Head to https://www.archsingapore.com/ - Orders received that are in-stock will be ready for shipping out within two to three business days. Your order will be processed in Singapore Dollars (SGD). Exchange rate depends on your credit card issuing bank. Customers will be informed via email once their orders have been shipped. We do not ship out on weekends.

Delivery estimates are provided as a guide and are not guaranteed. Once your order has been shipped, the actual delivery timeline is determined by the shipping provider and is beyond our control.

Q: International Delivery

A: Delivery charges do not include international taxes and duties that may be imposed by the Customs, or any additional charges (VAT, GST etc.) incurred at the destination country. 
Additional charges for customs clearance must be borne by the recipient, as we have no control over these charges.
Customs policies vary from country to country, and you should contact your local customs office if you require any assistance or further information. Where customs clearance procedures are required, it may cause delays beyond our original delivery estimates. 

Q: Can I opt for self-collection of my order?

A: Yes, self-collection is available at our main office. However, please email or call us at (65) 6475 7980 in advance to schedule an appointment, as we may not always be available on-site. Self-collection can only be arranged during our operating hours, Mondays to Fridays, 9:00 AM – 6:00 PM (Singapore time). We are closed on weekends and public holidays.

For corporate orders, a $35 delivery charge (subject to GST) applies to orders with a total value below $800 (excluding GST). Delivery will be scheduled on a regular working day, Monday to Friday.
We do not deliver on Saturdays, Sundays, or Public Holidays.

For orders above $800 (excluding GST), free delivery to one location within Singapore is provided. Our team will contact you to arrange the delivery schedule.

ARCH does not deliver to the following local areas: Airbase Sites, Army Camps, Changi Cargo, Changi International Airport Services, Country Clubs, Jurong Island, Off-shore Islands (eg. Pulau Ubin), Powergrid, Sentosa Island, SATS Inflight Catering Centre 1, Seletar Aerospace, Singapore Prison Quarters, Shipyards, ST Kinetics, Tuas Link, Turf Club Avenue

Q: Can I place an order over the phone?

A: Please call us at (65) 6475 7980 or (65) 9176 3161 during our operating hours to confirmed order. Please ensure that any amendments to your order are made within 12 hours of confirmation.

Q: Can I arrange a courier service to pick up my self-collection order?

A: Yes, you may arrange your own courier to collect your order. Please ensure that the courier quotes your Order Number upon collection at our HQ:
ARCH Heritage Collection Pte Ltd
8 Jalan Kilang Barat, Central-Link #05-04 Singapore 159351

Kindly note that ARCH will not be liable for any lost or damaged items once they are handed over to your appointed courier service.

Q: After confirming and paying the deposit for my order and production has started, can I cancel the order?

A: We apologize that once you confirm your details and a proof has been sent your way, your order is non-refundable and may not be cancelled. We can, however, postpone the delivery date should your event or function be postponed at the last minute.

Q: Can I return customize product if I don’t like it? 

A: Customized or make-to-order items are non-returnable, as they are specially produced to your specific requirements.
If you have any concerns about your order, please don’t hesitate to contact ARCH Customer Service — we’re here to help.

Q: Do you offer engraving services?

A: Minimum charge: S$18.00 + GST (includes up to 60 English characters)
Additional characters: S$0.30 per character
Chinese characters: Price upon request – please email us the text and we’ll provide a quote.
Logo only (no text): S$18.00 + GST
Logo with text: Charges calculated accordingly

Aluminium metal plate / wood veneer plate – lead-time 3 weeks upon confirmation
Note: Confirmations received after 3:00 PM will be processed the next working day, and that day will not be counted as Day 1.

Still Not Getting Your Answer: You can email us at ourarch@singnet.com.sg or call us at (65) 6475 7980 for any inquiries.