FAQs

FAQs

Q: What is an ARCH 2D art piece?

A: ARCH’s 2D (2-Dimensional) artwork allows you to transform an image or photograph of your building or subject into a veneer art piece. The art piece will be your building or subject assembled in different layers of veneer with the highest amount of detailing.

Q: What is an ARCH 3D miniature?

A: ARCH’s 3D (3-Dimensional) miniature is a model-like structure that is put together in different layers of veneer, resembling an actual building or subject. The 3D miniature can be viewed from all angles. It comes with a base and is protected with a see-through casing.

Q: What type of material is been use in making of ARCH?

A: Durian wood is used for the frames of ARCH merchandise. Good quality glass- this is determined by its high clarity. High quality board imported from UK. The art pieces are all hand assembled and we use only natural wood veneer – hence no 2 pieces are the same. More than 100 species of wood from America, Australia, Europe and Malaysia are used.

Q: What goes into a customized order?

A: A customized order is an item order that is specially designed and created for your own or your company needs. It can be personalized with your own logo and text message with the aim of projecting your corporate values and identity as well as commemorate a special occasion.

Q: What are ARCH gifts and collectibles suitable for?

A: ARCH gifts and collectibles are unique gifts that are suitable for any event, function or occasion you or your company might organize. Be it door gifts, gifts for speakers, awards for deserving staff, or momentous for overseas delegates and more, we have a wide range of existing products to suit your occasion.

Q: Can I customize my own design, building or house into an ARCH art piece?

A: Yes, ARCH can create a 2D art piece of your house, building, shop-house, or any subject based on your requirements. The design is not only limited to buildings but also other various subjects for example a product, a scenery, a motif, flowers, certificates, plaques and just about anything that your company may require to create a lasting memory. You can also customize the designs to suit your company’s theme or event. Feel free to drop us an email at ourarch@singnet.com.sg or simply, fill up our enquiry form HERE (link to enquiry form).

Q: Are there any other fees involved for customized orders?

A: If the quantity ordered is lower than our minimum set, we will charge a minimal fee known as Development Costs (DC) as part of the whole design process to study and research the landmark, creating the drawing file, arrangement of layers, careful selection of veneers to use in the art piece until the prototype is created. Any order quantity that fulfills the minimum numbers will not be charged the DC.

Q: Will I be required to pay the DC should I repeat my order again?

A: No, the DC is a ONE-TIME payment and will be waived the next time you re-order the same art work in the same size. However, if you re-order the same design but in a different product range or bigger/smaller sized art piece, a DC is required as the previous drawing file needs to be modified and added with more or less detailing. Again, any order quantity that fulfills the minimum numbers will not be charged the DC.

Q: What is the production lead time for a customized order?

A: Production lead time for a customized order is 4 weeks upon the confirmation of order and design.

Q: Do you have online store?

A: Head to https://www.archsingapore.com/ - Orders received that are in-stock will be ready for shipping out within two to three business days. Customers will be informed via email once their orders have been shipped. We do not ship out on weekends.

Due to Covid-19 circumstances, our delivery partner may change to ensure the safety of their staff. You will still receive your package as soon as possible. Thank you for your support! 
Delivery estimates are not guarantees. Once shipped, actual delivery date is up to the actual shipper, and in no way under our control.

Q: International Delivery

A: Delivery charges do not include international taxes and duties that may be imposed by the Customs, or any additional charges (VAT, GST etc.) incurred at the destination country. 
Additional charges for customs clearance must be borne by the recipient, as we have no control over these charges.
Customs policies vary from country to country, and you should contact your local customs office if you require any assistance or further information. Where customs clearance procedures are required, it may cause delays beyond our original delivery estimates. 

Q: Delivery and pick up?

A: If you would like to opt for self collection, please email or contact us at (65) 6475 7980 to check stock availability and make arrangements first. Our operating hours, which are Mondays to Fridays, 9 AM to 6 PM (Singapore time). We are closed on weekends and public holidays.

For Corporate Order – $35 delivery charge applicable (subjected to GST) for orders with total value below $500 (excluding GST), delivery will be scheduled on a regular working day, Monday to Friday. We do not offer Sat, Sun and Public Holiday Day Delivery. We provide free local delivery for purchase above SGD500.

Below are a list of local areas ARCH does not deliver to. Airbase Sites, Army Camps, Changi Cargo, Changi International Airport Services, Country Clubs, Jurong Island, Off-shore Islands (eg. Pulau Ubin), Powergrid, Sentosa Island, SATS Inflight Catering Centre 1, Seletar Aerospace, Singapore Prison Quarters, Shipyards, ST Kinetics, Tuas Link, Turf Club Avenue

Q: After confirming and paying the deposit for my order and production has started, can I cancel the order?

A: We apologize that once you confirm your details and a proof has been sent your way, your order is non-refundable and may not be cancelled. We can, however, postpone the delivery date should your event or function be postponed at the last minute.

Q: Can I return customize product if I don’t like it?

A: Returning Make-to-Order items is not allowed since they are manufactured specifically to your unique configuration. Please contact ARCH Customer Service.

Q: Engraving Service?

A: S$0.20 per alphabet & S$0.50 per Chinese character (minimum charges S$18.00). Fonts available are in Arial and Times New Roman, lead-time min 3 – 4 working days. 

Q: With the large amount of wood veneer used, is it harmful to the environment?

A: All materials used in the making of ARCH’s gifts, souvenirs and collectibles are in no way a product of any illegal logging, but harvested from sustainable tree orchards/forests.

Q: Only for Retail Purchase – Am I eligible for a GST refund under the ‘Tourist Refund Scheme’ (TRS)?

A: Spend at least SGD100 (including GST). You may accumulate up to 3 same-day invoices/receipts to meet this minimum purchase amount. Present original passport in person to the retailer to capture your passport information digitally at the time of purchase. Photocopies and images of your passport are not acceptable
For more information on Tourist Refund Scheme, please go to IRAS

Still Not Getting Your Answer: You can email us at ourarch@singnet.com.sg or contact us at (65) 6475 7980 for any inquiries.

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